Shipping policy
Bespoke Teknic Shipping Policy
Effective Date: 1/1/2024
Shipping Methods and Costs
- Standard Shipping: Orders are processed and shipped within 1-2 business days. Delivery typically occurs within 5-7 business days. Shipping costs are calculated at checkout based on the weight and destination of the order.
- Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery typically occurs within 2-3 business days. Expedited shipping costs are calculated at checkout.
- International Shipping: We offer international shipping to selected countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Order Processing
- Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email confirmation once your order has been shipped, including tracking information.
Shipping Addresses
- Please ensure that your shipping address is correct and complete. Bespoke Teknic is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Delivery Issues
- Bespoke Teknic is not liable for any delays in delivery caused by unforeseen circumstances, such as natural disasters, carrier delays, or customs delays for international shipments.
- If your package is delayed, please refer to the tracking information provided in your shipping confirmation email. Contact the carrier directly for more information.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 5 business days of receiving the package. Provide photos of the damaged item(s) and packaging to assist with the claim process.
- Bespoke Teknic is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your delivery location is secure.
Insurance
- All shipments are insured for the value of the items. In the event of loss or damage during transit, we will assist with the insurance claim process.
- Claims for damaged or lost packages must be made within 10 business days of the delivery date.
Returns and Exchanges
- Please refer to our Return Policy for information on returning or exchanging items.
Contact Information
- If you have any questions or concerns about your shipment, please contact our customer service team at [insert contact information].
Liability Disclaimer
- Bespoke Teknic is not responsible for any indirect, special, or consequential damages arising out of the use, inability to use, or performance of any products purchased through our website.
- Our liability is limited to the replacement or refund of the purchased item(s) at our discretion.
By placing an order with Bespoke Teknic, you agree to the terms and conditions of this Shipping Policy.